SYDNEY EXPRESS – SUBSCRIPTION TERMS
Finance Systems Australia Pty Ltd | ABN: 39 654 030 332 | ACN: 654 030 332 | Effective Date: 14/11/2026 | Version 1.0
These Subscription Terms govern the paid subscription services offered by Sydney Express to business customers. By subscribing to a paid plan on sydneyexpress.com.au, you agree to be bound by these terms together with our Terms & Conditions, Privacy Policy, Refund & Cancellation Policy, and Listing Policy.
These Subscription Terms apply in addition to our general Terms & Conditions. Where there is any inconsistency between these Subscription Terms and the general Terms & Conditions in relation to a paid subscription, these Subscription Terms prevail.
1. About Us
The Sydney Express directory is operated by Finance Systems Australia Pty Ltd (ABN 39 654 030 332, ACN 654 030 332), trading from Drummoyne NSW 2047 (“Sydney Express”, “we”, “us”, “our”).
Contact: support@sydneyexpress.com.au or our Customer Help Centre at sydneyexpress.com.au/customer-help-centre
2. Eligibility
To subscribe to a paid plan, you must:
(a) be the owner, director, or an authorised representative of the business being listed;
(b) have authority to enter into a binding agreement on behalf of that business;
(c) provide accurate business information, including a valid Australian Business Number (ABN) where applicable;
(d) operate a business that is physically located in or actively services the Sydney metropolitan area;
(e) operate a business that falls within one of our approved business categories listed on the Website; and
(f) be at least 18 years of age.
We reserve the right to refuse, suspend, or cancel any subscription where eligibility cannot be verified.
3. Plans
We offer the following plans. All prices include GST, and nothing is added at checkout.
Free Plan: $0, no card needed. Includes: business name, suburb and category; phone, email and address on the map; search tags and keywords; website link; a brief listing description; the Claimed badge once your claim is approved; and the analytics dashboard.
Standard Plan: $39 AUD per month, or $390 AUD per year (including GST). Includes: everything in Free, plus photo gallery and logo; opening hours and social links; full description control, tagline, FAQ and price range; a lead capture form on your listing; the editing dashboard; and competitor and Google ads hidden from your listing.
Premium Plan: $79 AUD per month, or $790 AUD per year (including GST). Includes: everything in Standard, plus a listing page designed and built by our team, a Strategy Session, unlimited changes, SEO work on your listing, and access to Business Growth Services.
Business Growth Services are a CRM trial, a website build discount and SMS credits, provided by our related businesses SynergyOne, Webhost Media and meDigital. Use of any Business Growth Service is optional, governed by the separate terms of the relevant service, and is not a condition of your Sydney Express subscription.
Plan inclusions may be updated from time to time. We will provide at least 30 days’ notice of any material reduction in plan inclusions, and you may cancel without penalty during that notice period if you do not accept the change.
4. Billing and Payment
(a) Paid plans are billed in advance, monthly or yearly depending on the plan you choose, through our payment processor, Stripe.
(b) Nothing is charged when you submit a listing or claim. Once we approve it, we email you a payment link. Your first billing period starts when you pay, and your plan renews every 30 days (monthly plans) or every 365 days (yearly plans) after that.
(c) All prices are stated in Australian Dollars and include GST. A tax invoice is emailed to you for each successful payment.
(d) You authorise us to charge your nominated payment method on each billing date for the applicable subscription fee until your subscription is cancelled.
(e) You are responsible for ensuring your payment method remains valid and that there are sufficient funds available.
5. AUTOMATIC RENEWAL
Your subscription renews automatically at the end of each billing period (30 days for monthly plans, 365 days for yearly plans) at the then-current price for your plan, unless you cancel before the renewal date. Before a yearly plan renews, we will email you a reminder.
By subscribing, you acknowledge and agree that:
(a) your subscription will continue and renew automatically at the end of each billing period;
(b) we will charge your nominated payment method on each renewal date; and
(c) you may cancel at any time through your account dashboard, with cancellation taking effect at the end of the then-current billing period.
6. Price Changes
We may change subscription prices from time to time. We will give you at least 30 days’ written notice (by email to your registered address) before any price increase applies to you, and an increase only applies from your next renewal after that notice period.
If you do not accept the new price, you may cancel your subscription before the new price takes effect. Continued use of the subscription after the effective date of the price change constitutes acceptance of the new price.
7. Failed Payments
If a scheduled payment fails:
(a) our payment processor will automatically retry the payment several times over the following days;
(b) we will email you about the failed payment, with a link to update your payment method;
(c) if all retries fail, your subscription is cancelled;
(d) your listing then moves to the Free plan. You remain the verified owner of the listing and keep the Claimed badge, but paid features (such as the gallery, logo and lead form) stop; and
(e) you can upgrade again at any time, and paid features are restored once payment is made.
8. Cancellation
You may cancel your subscription at any time through your account dashboard.
(a) Cancellation takes effect at the end of the then-current billing period. Your listing keeps its paid features until that date.
(b) After cancellation takes effect, your listing moves to the Free plan. You remain the verified owner with the Claimed badge, and your core listing details (name, address, contact details, category) stay visible. Premium content (gallery images, logo, extended description) is kept on our servers for 90 days in case you upgrade again, after which it may be permanently deleted.
(c) We do not provide refunds for partial billing periods, including the unused months of a yearly plan, except as set out in our Refund & Cancellation Policy.
9. SUSPENSION AND TERMINATION BY US
We may suspend or terminate your subscription if:
(a) you breach these Subscription Terms, our Terms & Conditions, or Listing Policy;
(b) your listing or conduct is unlawful, or exposes users or third parties to a real risk of harm;
(c) you provide false, misleading, or fraudulent information;
(d) you have not paid amounts due after the failed payment process described in clause 7;
(e) we are required to do so by law or by order of a regulatory authority; or
(f) we discontinue the directory service generally.
Except where the matter is urgent or unlawful, we will first give you written notice and at least 7 days to fix the problem. Where we terminate under (a) to (d), no refund will be issued. Where we terminate for any other reason, we will refund any prepaid amount for the unused portion of the current billing period.
10. CONTENT AND LISTING OBLIGATIONS
You are responsible for all content you submit to your listing. You warrant that:
(a) you have the right to use and publish all submitted content (including images, logos, and text);
(b) the content is accurate, lawful, and not misleading;
(c) the content does not infringe any third party’s intellectual property, privacy, or other rights; and
(d) you will comply with our Listing Policy.
We may remove or modify content that breaches these obligations, and we will tell you when we do.
11. CONSUMER RIGHTS
Nothing in these Subscription Terms excludes, restricts, or modifies any guarantee, right, or remedy you have under the Australian Consumer Law or any other law that cannot lawfully be excluded.
Our services come with guarantees that cannot be excluded under the Australian Consumer Law. To the extent permitted by law, our liability for breach of any non-excludable consumer guarantee is limited to the supply of the services again or the payment of the cost of having the services supplied again.
12. LIMITATION OF LIABILITY
Subject to clause 11, and to the maximum extent permitted by law:
(a) we are not liable for any indirect, consequential, special, or incidental loss, including loss of profits, business, goodwill, or anticipated savings;
(b) our total aggregate liability arising out of or in connection with your subscription is limited to the total amount you have paid us in the 12 months preceding the event giving rise to the liability; and
(c) we are not liable for any loss caused by events outside our reasonable control, including hosting failures, third-party service outages, or force majeure events.
13. NO GUARANTEED RESULTS
We do not warrant or guarantee:
(a) any specific level of traffic, visibility, enquiries, or sales arising from your listing;
(b) that your listing will appear in any particular position in search results; or
(c) any specific outcomes from Business Growth Services.
14. CHANGES TO THESE TERMS
We may update these Subscription Terms from time to time. We will email you about material changes at least 30 days before they take effect. If a change is to your detriment, you may cancel before it takes effect and we will refund any amount you have prepaid for the period after the change.
15. Privacy
Your personal information is handled in accordance with our Privacy Policy.
16. DISPUTE RESOLUTION
If a dispute arises in connection with your subscription, you agree to first contact us at support@sydneyexpress.com.au and attempt to resolve the dispute in good faith. If the dispute cannot be resolved within 30 days, either party may refer the matter to mediation or to the appropriate court or tribunal.
17. GOVERNING LAW
These Subscription Terms are governed by the laws of New South Wales, Australia. Each party submits to the non-exclusive jurisdiction of the courts of New South Wales.
Finance Systems Australia Pty Ltd | Sydney Express Business Directory | sydneyexpress.com.au